Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card:

• Notification given at least 24 hours prior to your appointment will receive no charges
• Notification given less than 24 hours prior to appointment time will result in a 25% charge of the reserved service amount.
• Failure to show up for your appointment will result in a 50% charge of the reserved service amount.

* Return policy: Retail products may be exchanged for another product for equal or lesser value. Products must be un-used. Exchange only within 14 days of purchase.

*ALL HAIR SERVICES ARE FINAL, NO REFUNDS ARE ISSUED.